Please read this Privacy Policy carefully before using this website.
The website and its content is owned by Ingrid Ovenstone (“Company”, “we”, or “us”) of 105 Royston Road, Melbourn, SG8 6DH, Cambridgeshire, United Kingdom.
The term “you” refers to the user or viewer of www.ingridovenstone.com (“Website”)

This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy. By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.
Contact us
If you have any questions or requests regarding our privacy policy or the way we process your data, you can contact us at ingrid@ovenstone.net or Ingrid Ovenstone, 105 Royston Road, Melbourn, SG8 6DH, Cambridgeshire, United Kingdom.

What information do we collect?
When you visit the site, you are invited to provide information about yourself, such as your email address, your name, your address, your billing information, etc.
We collect information when you visit our website to offer you the best experience possible and when you contact us by e-mail, phone, via social networks, via our website, etc. we also collect information about your use of the site to always offer you the most personalized experience possible such as your mobile device or computer, your operating system, your IP address
We collect health data only when it corresponds to your eating habits/meals at any events we organize and that subscribe to.

How do we use your data?
All our treatments related to your data are done in accordance with the legislation applicable in the United Kingdom.
Your private data is used during the establishment of a contractual relationship between you and us:
Management of events to which you have registered
Access to quality content made available to you
Purchase of training program or personalised coaching
To establish billing documents and invoices
For the delivery of our products and services
To be able to contact and reply to you in case of a request or a question via our contact forms
To process your payments
Targeted Social Media Advertisements: we may use the data you provide to us to run social media advertisements and / or create look-alike audiences for advertisements.
We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question

In order to always offer you the best possible experience of our services, we analyse your data in order to improve and always offer you relevant editorial or marketing content.
Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by you providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at ingrid@ovenstone.net or Ingrid Ovenstone, 105 Royston Road, Melbourn, SG8 6DH, Cambridgeshire, United Kingdom.
If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website, content, as well as being delivered accordingly to our established commercial contract.

The management of cookies
When you visit our website, you may or may not consent to the use of cookies. If you refuse them, we fully understand it but cannot guarantee you an optimal experience.
We use cookies to understand how you interact with our site, offer a relevant offer and prevent fraud.

How long do we keep your data?
Depending on the type of data, the data retention periods vary. These retention periods are our own and allow us to offer you a satisfactory customer experience over time.
Some contract information has legal retention periods that we respect.
On a regular basis, we erase data that no longer has any reason to be in our systems.

Confidentiality
We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us.
Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post, posting on a Facebook group/page that we manage, sharing details on a group coaching call, etc.).

Passwords
To use certain features of the Website or its content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your Personal Data at your own risk.

You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

How do we store your data?
The data we keep, and store is the subject of particular attention. Our computer systems are protected by antivirus automatically updated by the provider.
We also store security copies of this data from vendors known for their security skills such as Google Drive, Dropbox, Mailchimp, Weezevent, Facebook, etc. Each of these vendors is also committed to complying with regulations applicable to their activity.
We do not share your third-party information except for compelling reason (training organisation or joint events)

Security
We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorised access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

What are your rights ?
The EU General Data Protection Regulations (GDPR) gives you rights to your data. As a law-abiding company, you can exercise your rights by sending a specific request by email to ingrid@ovenstone.net or Ingrid Ovenstone, 105 Royston Road, Melbourn, SG8 6DH, and we will respond to you within a maximum of 30 business days after reception of your request. A delay may occur if your request is sent by the post, delay for which we cannot be responsible of.

Updates of the policy
This Privacy Policy always states the latest update date.
The last update was made on the 20/12/2018

2019-02-18T11:33:15+00:00