I found my spark on the sports field at school, and pursued chasing that rush of momentum, progress, and success to founding one of my first businesses in 1990: an IT company.
With such an unconventional and challenging environment for a female entrepreneur to dive into, I found myself relishing the opportunity to counteract and surprise those that doubted my abilities.
One of my biggest turning points was the day a male client requested to speak to a man instead of me because his inquiry was ‘too technical’. I could have cowered back to my six-year-old self, I could have gotten emotional and screamed… but no, I calmly suggested he give me just one chance to meet his request, and if I couldn’t, I would pass him onto a man immediately.
The ending of that story? I gained one of my best repeat clients and even received an apology.
That was the moment I truly mastered how to turn defiance into delight.